Privacy Policy

HOC Bill ("Company", "we", "us", "our") recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy describes how HOC Bill collects, uses, stores, shares, and protects information when you use hocbill.in, the HOC Bill web application, mobile application, or any other digital medium operated by the Company.

By visiting and/or using our platform, you agree to this Privacy Policy. HOC Bill may update this Policy from time to time by updating this page. You should check this page periodically to ensure that you are satisfied with any changes.

hocbill.in is operated under the laws of India, having its registered office at Maharashtra, India.

Definitions

• The terms "HOC Bill", "Company", "we", "us" and "our" refer to HOC Bill.
• The term "HOC Bill Platform" refers to hocbill.in, the HOC Bill web application, mobile application, or any other digital medium and other offline sources.
• The terms "you" and "your" refer to the user of the HOC Bill Platform.
• The term "Services" refers to any services offered by HOC Bill whether on the Platform or otherwise.
• The term "Policy" refers to this Privacy Policy.

Please read this Policy before using the HOC Bill Platform or submitting any personal information. This Policy is a part of and incorporated within, and is to be read along with, the Terms & Conditions.

1. Information We Collect

Contact Information: We may collect your name, email address, phone number, business name, address, and IP address.

Payment & Billing Information: We may collect your billing name, billing address, and payment method when you purchase a subscription. We never collect or store your full credit/debit card number or CVV. Payment processing is handled by PCI-compliant third-party payment partners.

Business Data: Information you enter while using the platform including invoices, customer records, inventory data, expense records, employee data, and financial transactions.

Usage & Preference Information: We collect information about how you interact with our Services — preferences expressed, settings chosen, features used, pages visited, and actions performed.

Device & Technical Information: Your Internet Protocol (IP) address, browser type and version, operating system, device type, time zone, date/time stamp, and other technical data.

Transaction Information: Transaction details related to your use of our Services including URLs visited, type of services used, domain names, search results, pages viewed, and duration of visits.

Mobile Application Data: If you use the HOC Bill mobile app, we may access metadata and information associated with your device including photographs, contacts (for sync purposes), and location data, only with your explicit permission.

2. How We Collect Information

Directly from you: When you register, create a bill, add customers, enter business data, contact support, or communicate with us via phone, email, or chat.

Passively/Automatically: Through cookies, analytics tools (such as Google Analytics), and tracking technologies when you use our platform.

From third parties: We may receive information from payment processors, analytics providers, advertising partners, or if you connect your social media accounts.

3. How We Use Your Information

• To provide, maintain, and improve our billing and business management services.
• To process transactions, generate invoices, and handle payments.
• To communicate with you regarding your account, service updates, and support queries.
• To comply with legal and regulatory requirements including GST laws of India.
• To personalise your experience, display relevant content, and improve features.
• To send promotional offers, product updates, and newsletters (you can opt out anytime).
• To detect and prevent fraud, unauthorised access, and security threats.
• To conduct research and analytics to improve our platform and services.

4. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who assist with hosting, payment processing, analytics, customer support, and email delivery — all bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court orders, government requests, or to protect the rights, property, or safety of HOC Bill, our users, or the public.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes if we notify you and you consent to the sharing.

5. Data Storage & Security

All your personal and business information is stored securely on cloud infrastructure with industry-standard security measures including SSL/TLS encryption, secure cloud servers, regular security audits, and automatic backups.

We follow Indian laws including the Information Technology Act, 2000 and IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Where we store your personal information: We store your data with Amazon Web Services (AWS) and Google Cloud, on servers located in India. Both providers maintain robust security measures to protect your information. These servers are not accessible by third parties except for the purposes stated in this Policy. You can review the privacy policies of these providers on their respective websites.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information from unauthorised access, alteration, disclosure, or destruction.

6. Account Security & Your Responsibilities

We have security measures in place to protect the information we collect. If you have been provided with a username and password to access the HOC Bill Platform, you are responsible for keeping these credentials safe and confidential.

Please do not share your password with anyone. You are responsible for all activities that occur under your account. If you suspect any unauthorised access or breach of your account, notify us immediately at support@hocbill.in.

7. Communications From Us

From time to time we will send you important notifications about the platform, such as service maintenance alerts or security updates. These messages are necessary for the operation and security of your account and cannot be turned off.

This is distinct from marketing communications, which you may opt out of at any time (see the Email Opt-Out section below).

8. Transmission Disclaimer

While we take all necessary steps to protect your personal information, please note that transmitting data over the Internet is never fully secure. We cannot guarantee the security of your information during transmission over the Internet. However, once we receive your information, we apply strong security measures to protect it from unauthorised access, alteration, disclosure, or destruction.

9. Cookie Policy

We use cookies and similar tracking technologies to improve platform performance, remember your preferences, and personalise your experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of the platform.

10. Your Rights

You have the right to:

• Access your personal data stored with us.
• Update or correct inaccurate information.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of marketing communications.
• Export your business data.

To exercise any of these rights, contact us at support@hocbill.in.

11. Email Opt-Out

You can opt out of receiving marketing emails at any time by clicking the "Unsubscribe" link in any promotional email or by writing to us at support@hocbill.in. It may take up to 3 business days to process your request. Transactional communications related to your account and purchases will continue.

12. Third-Party Links

The HOC Bill Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Policy

HOC Bill may update this Privacy Policy from time to time. Please check this page regularly to stay updated on any changes. Any changes will be posted on this page with an updated date. We will notify you of major changes through the app, email, or SMS, and where such changes materially affect you, we will ask for your consent. Continued use of the platform after changes means you accept the updated policy.

14. Grievance Officer

In accordance with the Information Technology Act 2000 and applicable rules, the Grievance Officer details are:

Name: HOC Bill Support Team
Company: HOC Bill
Address: Maharashtra, India
Email: support@hocbill.in
Phone: +91 90673 59909

15. Jurisdiction

If you choose to use the HOC Bill Platform, your visit and any dispute over privacy are subject to this Policy and our Terms & Conditions. Any disputes arising under this Policy shall be governed by the laws of India, with exclusive jurisdiction in the courts of Maharashtra, India.

16. Consent

By using the HOC Bill Platform and Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described in this Policy. If you do not agree with this Policy, please do not use the HOC Bill Platform.