Cancellation Policy

1. Cancellation Window

Subscription cancellation requests must be raised within 7 days from the date of purchase through our official support channels (email or phone). Cancellation requests made after the 7-day period will not be accepted, and the subscription will continue for the full term as purchased.

2. How to Cancel

To request a cancellation, please contact our support team through:

• Email: hocbill.in@gmail.com
• Phone: +91 9130409909

Please provide your registered email/phone number and reason for cancellation.

3. What Happens After Cancellation

• Cancellation will stop future billing from the next billing cycle.
• You will continue to have access to the platform until the end of your current paid period.
• After the paid period ends, your account will be downgraded to a free/limited plan.
• Your data will be retained for 30 days after expiry. You can export your data within this period.
• After 30 days, all your data may be permanently deleted.

4. Cancellation & Refund

Cancellation does not automatically guarantee a refund. Refund eligibility is subject to our Refund Policy. If you cancel within 7 days and are eligible for a refund, both will be processed together.

5. Auto-Renewal & Stop Auto-Pay

HOC Bill subscriptions are auto-renewable. Your payment method is automatically charged at the beginning of each billing cycle (monthly or yearly) via Razorpay.

Stop Auto-Pay (Recommended): You can stop auto-pay at any time from your Subscription settings. When you stop auto-pay:

• No further automatic charges will be made to your payment method.
• You retain full access to all premium features until the end of your current billing period.
• After the current period ends, your account reverts to the free/limited plan.
• Your data remains safe and accessible — you can re-subscribe anytime to regain full access.

Cancel Immediately: If you choose to cancel immediately (instead of stopping auto-pay), your premium access stops right away. No pro-rated refund is issued for the remaining days.

6. Failed Payments

If an auto-renewal payment fails (insufficient balance, expired card, etc.):

• Razorpay will automatically retry the payment multiple times.
• You will receive an email notification about the failed payment.
• If all retry attempts fail, your subscription will be marked as expired.
• You can reactivate by subscribing again with a valid payment method.

6. Free Trial Cancellation

If you are on a free trial and decide not to subscribe, no action is required. Your trial will simply expire and your account will remain on the free/limited plan. No charges will be applied unless you explicitly purchase a paid plan.

7. Right to Review

HOC Bill reserves the right to review and decide on all cancellation requests. In cases of misuse, fraud, or Terms violation, HOC Bill may cancel your account without prior notice and without any refund.

8. Changes to This Policy

HOC Bill reserves the right to update this Cancellation Policy at any time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Cancellation Policy, please contact us:

Company: HOC Tech Solutions Pvt Ltd
Email: hocbill.in@gmail.com
Phone: +91 9130409909