Refund Policy

1. Overview

At HOC Bill, we are committed to providing a reliable and high-quality billing and business management platform. We understand that circumstances may arise where you need to request a refund. This policy outlines the conditions under which refunds are granted.

2. Free Trial

HOC Bill offers a free trial period so you can explore all features before making a purchase. We strongly encourage you to use the free trial to evaluate whether our platform meets your business needs before subscribing to a paid plan.

3. Eligibility for Refund

All requests for cancellation of subscription and refund must be raised only through the customer support helpline provided by HOC Billing. Cancellation and refund requests submitted through any other mode of communication will not be considered for refund. You may be eligible for a refund under the following conditions:

• You request a refund within 7 days of your initial subscription payment.
• You have experienced a technical issue caused by HOC Bill that significantly impacted your ability to use the service, and our support team was unable to resolve it.
• You were charged incorrectly or charged more than once for the same subscription.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Refund requests made after 7 days of the subscription payment date.
• Partial use of the subscription period — we do not offer pro-rated refunds for unused days.
• Subscription renewals — once a renewal payment is processed, it is non-refundable.
• Downgrade or cancellation of a plan mid-cycle.
• Issues arising from user error, incorrect data entry, or misuse of the platform.
• Dissatisfaction with features that were available and accessible during the free trial period.

5. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your registered email address or phone number.
• Your subscription plan and payment date.
• Reason for the refund request.
• Any relevant screenshots or supporting information.

You can reach us at support@hoc.com or call us at +91 9545569909.

6. Refund Processing

Once your refund request is approved, the amount will be credited back to your original payment method within 7–10 business days, depending on your bank or payment provider. HOC Bill is not responsible for any delays caused by your bank or payment gateway.

7. Cancellation Policy

You may cancel your subscription at any time from your account settings. Cancellation will stop future billing, but you will continue to have access to the platform until the end of your current billing cycle. No refund will be issued for the remaining days of the current cycle.

8. Changes to This Policy

HOC Bill reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are made constitutes your acceptance of the revised policy.

9.Refund, Cancellation, and Renewal Policies

1. Eligibility for Full Refund: Customers who submit a refund request via email or through our website within 7 days from the date of purchase will be eligible for a 100% refund. 2. Method for Requesting Refunds: To initiate a refund, please submit your request through email or via our website. 3. Other Refund Policies for Purchases: Our refund policy applies exclusively to purchases with a duration of one year or longer. 4. Non-Refundable Convenience Fees: Please note that convenience fees are non-refundable in the event of a license cancellation. 5. Manual Renewal Process: Our system does not automatically renew licenses. For continued service, customers are required to manually renew their license at the end of their validity.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at support@hoc.com or call us at +91 9545569909.