Refund Policy

1. Overview

At HOC Bill, we are committed to providing a reliable and high-quality billing and business management platform. We understand that circumstances may arise where you need to request a refund. This policy outlines the conditions under which refunds are granted.

2. Free Trial

HOC Bill offers a free trial period so you can explore all features before making a purchase. We strongly encourage you to use the free trial to evaluate whether our platform meets your business needs before subscribing to a paid plan.

3. Eligibility for Refund

All requests for refund must be raised only through the HOC Bill customer support helpline (email or phone). Requests submitted through any other communication channel will not be considered.

You may be eligible for a refund under the following conditions:

• You request a refund within 7 days of your initial subscription payment.
• You experienced a technical issue caused by HOC Bill that significantly impacted your ability to use the service, and our support team was unable to resolve it.
• You were charged incorrectly or charged more than once for the same subscription.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Refund requests made after 7 days of the subscription payment date.
• Partial use of the subscription period — we do not offer pro-rated refunds for unused days.
• Subscription renewals — once a renewal payment is processed, it is non-refundable.
• Downgrade or cancellation of a plan mid-cycle.
• Issues arising from user error, incorrect data entry, or misuse of the platform.
• Dissatisfaction with features that were available and accessible during the free trial period.
• Convenience fees and payment gateway charges are non-refundable.

5. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your registered email address or phone number.
• Your subscription plan and payment date.
• Reason for the refund request.
• Any relevant screenshots or supporting information.

You can reach us at hocbill.in@gmail.com or call us at +91 9130409909.

6. Refund Processing

Once your refund request is approved, the amount will be credited back to your original payment method within 7–10 business days, depending on your bank or payment provider. HOC Bill is not responsible for any delays caused by your bank or payment gateway. Taxes and payment gateway charges are non-refundable.

7. Auto-Renewal & Recurring Payments

HOC Bill subscriptions are auto-renewable through Razorpay. Once you subscribe to a paid plan (monthly or yearly), your payment method will be automatically charged at the beginning of each billing cycle until you stop auto-pay or cancel.

• Monthly plans: Auto-charged every month on the same date as your original subscription.
• Yearly plans: Auto-charged once a year on the same date as your original subscription.
• You will receive an email invoice for each auto-renewal payment.
• If an auto-renewal payment fails, Razorpay will retry the payment. If all retries fail, your subscription will be marked as expired and access to premium features will stop.

How to stop auto-renewal: You can stop auto-pay at any time from your Subscription settings in the app. When you stop auto-pay, you retain full access until the current billing period ends. After that, your account will revert to the free/limited plan.

8. Refund on Auto-Renewed Payments

If you were charged for an auto-renewal that you did not intend, you may request a refund within 7 days of the renewal charge date. Refunds for auto-renewal charges are only granted if:

• You request the refund within 7 days of the renewal charge.
• You did not use any premium features during the renewed period.
• The charge was unexpected (e.g., you forgot to cancel before renewal).

To avoid unwanted charges, we recommend stopping auto-pay before your billing cycle renews.

8. Right to Review

HOC Bill reserves the right to review and decide on all refund requests. Refund decisions are final and binding.

9. Changes to This Policy

HOC Bill reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are made constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

Company: HOC Tech Solutions Pvt Ltd
Email: hocbill.in@gmail.com
Phone: +91 9130409909